Effective Date: 31 January 2026
At CyberNet Labs, we provide digital services including cybersecurity assessments, automated vulnerability scanning, AI-powered chatbot solutions, and custom AI automation services. Due to the nature of these services, we maintain a strict but fair refund and cancellation policy.
By purchasing or subscribing to any CyberNet Labs service, you acknowledge and agree to the terms outlined below.
Refunds are only available within the first 24 hours of service activation and only if the service has not yet been used or delivered.
A refund request must:
Be submitted within 24 hours of activation
Include a clear reason for the refund request
Be sent to refunds@cybernetlabs.co.za
Once the service has been accessed, initiated, scanned, deployed, or otherwise used, no refunds will be issued.
The following services are non-refundable once activated or delivered, including but not limited to:
Website vulnerability scanning or penetration testing services
CyberGuard or similar automated security assessments
AI chatbot integrations once deployed or embedded
Custom AI automation services once development has started
Any service where reports, results, access, or insights have been provided
Digital services are considered consumed upon activation or execution, even if the customer chooses not to continue using them.
You may cancel a subscription at any time through your account dashboard or by contacting support.
Cancellation stops future billing only
No refunds are issued for the current billing period
Access to services remains active until the end of the paid period
Failure to cancel before the next billing cycle may result in automatic renewal.
For custom AI automation, penetration testing engagements, or tailored cybersecurity services:
Payments are non-refundable once work has begun
Planning, system analysis, configuration, and testing time are billable
Any delays caused by the client do not qualify for refunds
Initiating a chargeback without first contacting CyberNet Labs may result in:
Immediate suspension of services
Termination of accounts
Permanent restriction from future services
We reserve the right to dispute chargebacks with payment providers using service logs, activation timestamps, and delivery records.
If you experience a technical issue or service-related problem, we encourage you to contact us. Refunds will not be issued for dissatisfaction alone, but we will make reasonable efforts to resolve legitimate issues.
CyberNet Labs reserves the right to update or modify this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised effective date.