Effective Date: 27 January 2026

Privacy Policy

At CyberNet Labs, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (cybernetlabs.co.za) or use our services, including payments processed via Paystack. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

1. Personal Identifiers

2. Usage & Technical Information

3. Service-Specific Information

2. How We Use Your Information

We use your personal information to:

Provide, maintain, and improve our services
Process payments securely through Paystack
Communicate with you about your account, services, or support inquiries
Send updates, promotional content, or service announcements (only if you opt-in)
Ensure compliance with legal and regulatory obligations
Analyze website usage to improve user experience

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information. We may share information in the following situations:

All third parties we work with are required to handle your personal information securely and only for the purpose of providing services to CyberNet Labs.

4. Security of Your Information

CyberNet Labs does not have access to or store full payment card details. All payment transactions are handled directly by Paystack in accordance with PCI-DSS security standards. We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

Important: We do not store credit or debit card details. All card payments are processed securely through Paystack, which is PCI-DSS compliant.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights under POPIA

CyberNet Labs processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. As a user in South Africa, you have the following rights regarding your personal information:

Access & Correction – You can request access to your data and ask us to correct inaccuracies.
Withdrawal of Consent – You can withdraw consent for processing personal data where it’s based on your consent.
Deletion Request – You can request that we delete your personal information, subject to our legal obligations.
Objection to Processing – You can object to certain processing activities (e.g., marketing).
Complaint Submission – You can submit a complaint to CyberNet Labs or the Information Regulator if you believe your privacy rights are violated.

To exercise these rights, contact us at info@cybernetlabs.co.za.

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience:

You can manage cookies through your browser settings, but disabling cookies may limit some functionality on our site.

8. Third-Party Services

Our services may involve third-party tools and services (e.g., Paystack, analytics tools). These services have their own privacy policies, and we encourage you to review them. CyberNet Labs is not responsible for the practices of third-party services.

9. Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.

11. Contact Us

For questions, concerns, or complaints regarding your personal information, please contact: info@cybernetlabs.co.za

CyberNet Labs